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Synced Privacy Policy

Last updated: 2025-11-07

This Privacy Policy explains how Synced LLC ("Company," "we," "us," or "our") collects, uses, and shares information when you use the Synced application, website, and related services (collectively, the "Service" or "Synced").

By using Synced, you agree to the collection and use of information in accordance with this Policy. If you do not agree, you must not use the Service.

1. Information We Collect

We collect the following categories of information:

1.1 Account and Identification Information

  • Basic account details, such as your email address or other identifiers used for login;
  • Usernames or display names within the App;
  • Referral codes and information about who referred you or whom you referred.

1.2 Wallet and On-Chain Information

  • Wallet addresses associated with your use of Synced (for example, funding and trading wallets);
  • Information about transactions, balances, and on-chain activity related to your use of the Service, obtained from blockchains and trading venues.

1.3 Trading and Copy Activity

  • Information about traders you follow, your allocations, and your copy trading configuration;
  • Orders, positions, fills, and performance metrics generated through your use of the Service;
  • Data about fees paid and referral rewards earned.

1.4 Device and Usage Information

  • Device identifiers, operating system, app version, and browser information;
  • Log data such as IP address, timestamps, pages or screens viewed, and features used;
  • Diagnostic and crash data to help us maintain stability and security.

1.5 Support and Communications

  • Information you provide when you contact us for support, feedback, or inquiries (for example, email content, screenshots, or logs you share voluntarily).

We do not collect or store your private keys or full payment card numbers. Wallet infrastructure providers and payment processors may handle such data in accordance with their own policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Service

  • Enabling login, account management, and wallet connections;
  • Executing and managing copy trading instructions according to your settings;
  • Displaying relevant data such as performance metrics, positions, and referral rewards.

2.2 To Improve and Develop the Service

  • Monitoring usage trends to understand how features are used;
  • Debugging issues and enhancing performance, security, and reliability;
  • Developing new features, products, or services.

2.3 To Communicate with You

  • Sending transactional messages (for example, alerts about account activity, trading or security notifications);
  • Responding to your questions and support requests;
  • Sending optional marketing communications, where permitted by law and subject to your preferences.

2.4 To Ensure Security and Prevent Abuse

  • Detecting and mitigating fraud, abuse, or suspicious behavior (such as wash trading, referral abuse, or manipulation);
  • Protecting the Service, our users, and our infrastructure from unauthorized access or harmful activities.

2.5 To Comply with Legal Obligations

  • Complying with applicable laws, regulations, and legal processes;
  • Responding to lawful requests from regulators, law enforcement, or courts.

3. Legal Bases (Where Applicable)

If you are in a jurisdiction that requires a legal basis for processing (such as the European Economic Area), we process your information based on:

  • Performance of a contract (providing the Service under our Terms of Service);
  • Legitimate interests (improving the Service, securing our systems, preventing abuse);
  • Compliance with legal obligations; and, where required,
  • Your consent (for example, for certain marketing or analytics).

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors and service providers who perform services on our behalf, such as:

  • Wallet infrastructure providers;
  • Trading venues and related infrastructure;
  • Cloud hosting and storage providers;
  • Analytics, logging, and monitoring services;
  • Customer support tools;
  • Email and notification providers.

These service providers are authorized to use your information only as necessary to provide services to us.

4.2 Other Users and Public Data

Certain data, such as wallet addresses and on-chain activity, are inherently public on the blockchain. If you act as a lead trader or opt into public features, portions of your trading history or performance may be visible to other users in aggregated or pseudonymous form.

4.3 Business Transfers

In connection with any merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.

4.4 Legal and Compliance

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

  • Comply with any applicable law, regulation, legal process, or governmental request;
  • Protect the safety, rights, or property of Synced LLC, our users, or the public;
  • Detect, prevent, or address fraud, security, or technical issues.

5. Data Retention

We retain your information for as long as reasonably necessary to:

  • Provide the Service and maintain your account;
  • Fulfill the purposes described in this Policy;
  • Comply with legal, regulatory, or accounting obligations;
  • Resolve disputes and enforce our agreements.

When we no longer need your information, we will delete or anonymize it, subject to any legal retention requirements.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. These measures may include encryption in transit, access controls, logging, and periodic reviews of our systems and practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

7. International Data Transfers

We may process and store your information in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction.

Where required, we take steps to ensure that international transfers of personal data are performed in compliance with applicable laws, including through the use of appropriate safeguards.

8. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal and operational limitations.
  • Restriction: Request restriction of certain processing.
  • Portability: Request your data in a structured, commonly used, and machine-readable format.
  • Objection: Object to processing based on our legitimate interests or to direct marketing.
  • Consent Withdrawal: Where processing is based on your consent, withdraw that consent at any time.

To exercise these rights, contact us at support@trysynced.app. We may need to verify your identity before fulfilling your request. Some requests may be limited or denied where we have overriding legitimate grounds or legal obligations.

9. Children's Privacy

Synced is not directed to individuals under 18, and we do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps, such as deleting the information.

10. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not operated by us. This Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and may provide additional notice in the App or on our website.

Your continued use of Synced after any changes become effective constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you must stop using the Service.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Synced LLC
support@trysynced.app